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Frequently Asked Questions Frequently Asked Questions

  1. Order may be shipped from different locations
  2. Shipping Companies we use for shipping
  3. Important Info for International Customers
  4. Order Online
  5. Our prices are in $US Dollars only
  6. Pay by COD
  7. Pay by Credit card
  8. Pay by Debit Cards
  9. Discreetness and Security
  10. Discreetness and Security
  11. Discreetness and Security
  12. Discreetness and Security
  13. Discreetness and Security
  14. Service After an Order is Placed
  15. Service After an Order is Placed
  16. Products Available and How to Shop
  17. Products Available and How to Shop
  18. Products Available and How to Shop

  1. Order may be shipped from different locations
    We have multiple distributors so your order may come separately depending on availability of items at a given distributor.

    Your order is automatically forwarded to the next warehouse in line until your complete order has shipped. You do not pay additional shipping if your order has to ship from more than one warehouse.


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  2. Shipping Companies we use for shipping
    UPS Ground and UPS 2 Day Air for US orders, international carriers may vary (we promise times, not companies for international)

    We do not accept COD orders.


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  3. Important Info for International Customers
    Customs departments in each country often have regulations that should be investigated prior to placing orders; these may pertain to duty taxes and-or allowable items. Greyline Enterprises is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.


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  4. Order Online

    Add products to your shopping cart from the G-SpotSextoy Site

    Click on the View Cart or Check Out button to see and edit the items in your cart.

    Complete the online form:

    Fill out your shipping address

    Choose a shipping method

    Fill out your credit card information through our secure form.

    After completing order you will get an invoice number and information on how to track your order.



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  5. Our prices are in $US Dollars only
    Our prices are in $US Dollars only.

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  6. Pay by COD
    We do not accept payments by COD.

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  7. Pay by Credit card

    We accept Visa, Master Card

    You can order with your credit card by Ordering online.

    Your card is authorized when you place the order online and billed within several hours after that.



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  8. Pay by Debit Cards
    We accept debit cards with the Mastercard or Visa logo on it ONLY

    Please do not include your PIN number. We do NOT want or need this to process your order.



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  9. Discreetness and Security

    2257 compliance statement

    Greyline Enterprises does not produce any content and makes no representation about any content. All video products offered on this site and all models pictured on adult product box covers have been produced by other studios or other manufacturers.

    Greyline Enterprises is not in possession of any original 2257 disclaimers for any of the models; however, all of the manufacturers or studios that have created content that we sell or advertise represent that all models appearing in their productions are over 18 and that they maintain all appropriate 2257 disclaimers or the equivalent.



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  10. Discreetness and Security

    All information is secure

    All personal information submitted through the web, is entered into our databases via SSL secure systems. These secure systems are regularly monitored and approved by Visa and Mastercard for assuring them that data is being handled properly.


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  11. Discreetness and Security

    Card is billed by Greyline Enterprises

    Your credit card will be charged by Greyline Enterprises



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  12. Discreetness and Security

    Delivery man and neighbors will not know

    Your product is shipped in a plain cardboard box. And the "From:" address will have a discreet name also.



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  13. Discreetness and Security

    I didn't order this

    Please contact us at greyline2@nycap.rr.com or call 518-588-6380 Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.


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  14. Service After an Order is Placed
     Changes to an order already placed

    Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt.

    Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.



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  15. Service After an Order is Placed

    Package has been tampered with

    Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of UPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS and not us. (This rule may not apply to items with a product number that starts with "cnv" as those are shipped from different locations that may or may not use brown packing tape)



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  16. Products Available and How to Shop

     Free samples

    We ship orders upon receipt of payment only.

    Free samples are the kinds of things that drive up prices on other sites. We want to offer you the best prices available on our products everyday.



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  17. Products Available and How to Shop

    Out of stock items

    Our website is linked with inventory in the warehouse. Thus, items that are out of stock are automatically updated on the website as out of stock and can not be ordered.

    Occasionally items are ordered but go out of stock before they can be shipped. Fortunately we have multiple warehouses from which we use a backup and can still ship your order. If you order is shipped from multiple warehouses, you are not billed extra for shipping.



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  18. Products Available and How to Shop

     We do not have a physical store to visit

    We are a web based business based out of the Schenectady NY area and do not have any physical store fronts. We have an extensive warehouse system to fulfill your order.



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